Welcome to our FAQ section! Here, you'll find answers to common questions about our sneaker shop, including the types of sneakers we sell, our trading policy, online shopping options, return policy, and more. If you have any other inquiries, feel free to reach out to our customer service team. We're here to help!
1. What types of sneakers do you sell?
We sell a variety of 100% authentic sneakers including casual, athletic, and limited-edition styles from popular brands like Nike, Adidas, Jordan, and more.
2. Do you sell both new and used sneakers?
Yes, we offer both new and gently used sneakers. Each pair undergoes a thorough inspection to ensure quality.
3. Can I trade in my sneakers?
Yes, we accept trades. Bring in your sneakers for an evaluation, and we can offer store credit or a direct exchange.
4. How do I know if a sneaker is in stock?
You can check our website for current inventory or call our store for real-time availability.
5. Do you offer online shopping?
Yes, you can purchase sneakers through our online store and have them shipped directly to you.
6. What is your return policy?
We have a strict no refund or exchange policy. Once a purchase is made, it is considered final and cannot be returned for a refund or exchange.
7. What is our shipping policy?
We are not responsible for any issues with the shipping courier after the package has left the Nouvelle Époque store. If you have any issues feel free to contact them.
8. Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points with each purchase and redeem them for discounts on future purchases.
9. How can I contact customer service?
You can reach our customer service team via email at btqnouvelleepoque@gmail.com or call us at 514 629-5432 during business hours.
10. Are there special events or releases?
We host special events and exclusive sneaker releases. Follow us on social media and sign up for our newsletter to stay updated.
11. Where are you located?
Our store is located at 803 Bd du Curé-Labelle, Blainville, QC J7C 3P5.
12. What are your opening hours?
- Monday: Closed
- Tuesday: 11:00 AM – 6:00 PM
- Wednesday to Saturday: 11:00 AM – 7:00 PM
- Sunday: 11:00 AM – 6:00 PM
13. Is parking available?
Yes, we have ample on-site parking available for your convenience.